سياسة الاسترجاع

Effective Date: July 20, 2026

Website: https://mahrooqa.com/

At Mahroo, accessible from https://mahrooqa.com/, customer satisfaction is our top priority. This Return & Refund Policy outlines our guidelines for returns, exchanges, and refunds in accordance with Qatar consumer protection laws and standard e-commerce operating procedures.

1. Legal Operating Entity & Scope

All sales, order processing, returns, and financial refunds initiated on [https://mahrooqa.com/](https://mahrooqa.com/) are managed and executed by NICHE TRADING, officially registered in the State of Qatar under Commercial Registration (CR) No. 135136).

Throughout this document, terms such as "we," "us," "our," and "the Company" refer to Mahroo and its legal parent operating entity, NICHE TRADING.

2. Return Eligibility & Window

  • Return Window: You may request a return or exchange within 7 days from the date you receive your order.

  • Item Condition: To be eligible for a return, your item must be unused, unopened, sealed, and in the exact condition in which you received it. It must remain in its original manufacturer packaging with all safety seals, protective films, and tags intact.

  • Non-Returnable Items: For health, safety, and hygiene compliance under Qatar consumer standards, the following items cannot be returned or refunded once opened, unsealed, or used:

    • Opened skincare, cosmetics, hair care, body care, or personal hygiene products.

    • Items purchased under promotional clearance or marked as "Final Sale."

    • Products with broken safety seals or damaged outer packaging caused post-delivery.

3. Return Request Procedure

To initiate a return or product exchange:

  1. Submit Request: Contact our support team at qamahroo@gmail.com within 7 days of receiving your package. Please state your Order Number, Full Name, Contact Number, and the reason for the return (attach photos if the product arrived damaged or incorrect).

  2. Review & Approval: Our team under NICHE TRADING will evaluate your request within 24 to 48 business hours.

  3. Courier Collection: Upon return approval, we will coordinate with our authorized local courier service to collect the returned package from your delivery address.

4. Refunds & Payment Processing (MyFatoorah)

  • Inspection: Once your returned item arrives at our facility, it will undergo inspection by NICHE TRADING to confirm compliance with our return conditions. We will send an email notification informing you whether your refund has been approved or rejected.

  • Credit / Debit Card Refunds: Approved refunds for purchases made using credit cards, debit cards, or electronic wallets through our integrated payment gateway (MyFatoorah) will be reversed directly back to the original payment card used at checkout.

  • Processing Timeframe: Bank card refunds typically take between 5 to 14 business days to reflect on your bank account statement, depending on your card issuer and bank processing protocols.

  • Cash on Delivery (COD) Refunds: For orders paid via Cash on Delivery, approved refunds will be issued via store credit vouchers or direct local bank transfer under NICHE TRADING.

5. Return Shipping Fees & Charges

  • Damaged, Defective, or Incorrect Deliveries: If you receive a damaged, defective, leaking, or wrong item, NICHE TRADING will cover all courier collection and re-delivery charges.

  • Change of Mind / Standard Returns: If a return is requested due to a change of mind or personal preference, original delivery charges are non-refundable, and the customer will be responsible for the courier return collection fee.

6. Damaged or Missing Items Upon Delivery

Please inspect your shipment immediately upon arrival. If your package arrives physically damaged, leaking, or missing items, you must report it to us within 24 hours of delivery at qamahroo@gmail.com with clear photos of the damaged outer box and contents so we can process an immediate replacement.

7. Contact Information

For any questions, return submissions, or refund tracking regarding your purchase under NICHE TRADING, please contact us:

  • Website: https://mahrooqa.com/

  • Legal Operating Entity: NICHE TRADING (CR No. 135136)

  • Customer Support Email: qamahroo@gmail.com