الشحن

Effective Date: July 20, 2026

Website: https://mahrooqa.com/

At Mahroo, owned and operated by NICHE TRADING, we strive to ensure a smooth, reliable, and timely delivery experience for all your orders. This Shipping & Delivery Policy outlines our shipping methods, timeframes, fees, and operational terms.

1. Delivery Coverage & Operating Entity

All orders placed on [https://mahrooqa.com/](https://mahrooqa.com/) are processed and dispatched by NICHE TRADING, officially registered in the State of Qatar under Commercial Registration (CR) No. 135136.

  • Local Delivery: We deliver across all major cities, zones, and regions within the State of Qatar (including Doha, Al Rayyan, Lusail, Al Wakrah, Umm Salal, and surrounding areas).

  • Regional Shipping: Orders shipping to other GCC countries are fulfilled via our authorized regional logistics courier partners.

2. Processing & Delivery Timeframes

  • Order Processing Time: Orders placed before 3:00 PM (Qatar Standard Time) are typically processed and packed within 1 to 2 business days. Orders placed on Fridays or public holidays will be processed on the next business day.

  • Qatar Local Delivery: Standard local delivery within Qatar usually takes 1 to 3 business days following order processing.

  • GCC Regional Delivery: International deliveries across the GCC region typically take 4 to 8 business days, depending on customs clearance procedures at the destination country.

3. Delivery Shipping Fees

Shipping charges are calculated at checkout based on your delivery location and order total:

  • Standard Qatar Local Delivery: Fixed shipping rates apply at checkout for orders within Qatar.

  • Free Delivery Threshold: We may offer free standard local delivery on orders exceeding a specified minimum order value (promotional thresholds are clearly displayed on the checkout banner).

  • GCC Shipping Rates: Regional shipping charges vary by country and package weight, calculated transparently during the checkout process.

4. Address Accuracy & Receiver Availability

  • Contact Information: To prevent delivery delays, please ensure your contact phone number, delivery address, street name, building number, and zone details are accurate and complete when placing your order.

  • Receiver Availability: Our courier driver will attempt to contact you via telephone or WhatsApp prior to delivery. If the driver is unable to reach you or access the delivery location after multiple attempts, your shipment may be returned to our central warehouse for rescheduling.

  • Re-delivery Charges: If a package is returned to NICHE TRADING due to incorrect address details or repeated unreachability, additional delivery charges may apply to arrange a second shipment.

5. Order Tracking

Once your order has been packed and dispatched, you will receive a shipping confirmation update via email or SMS containing your courier tracking information and estimated delivery window.

6. Customs, Duties & Taxes (GCC Shipments)

For orders shipped outside the State of Qatar within the GCC:

  • Products are subject to local customs laws, import tariffs, or value-added tax (VAT) as mandated by the destination country.

  • NICHE TRADING is not responsible for delays caused by local border customs clearance. Any additional import customs duties or clearance taxes levied by the destination country are the sole responsibility of the customer.

7. Damaged, Lost, or Missing Shipments

  • Damaged Items: Please inspect your package upon arrival. If your shipment arrives physically damaged or leaking, please notify us within 24 hours of receipt at qamahroo@gmail.com with clear photos of the packaging and damage.

  • Missing Items: If your order status indicates "Delivered" but you have not received your package, please contact our support team immediately so we can investigate with our courier partner.

8. Contact Information

For any questions regarding your order delivery status or shipping inquiries, please reach out to us:

  • Website: https://mahrooqa.com/

  • Legal Operating Entity: NICHE TRADING (CR No. 135136)

  • Customer Support Email: qamahroo@gmail.com